Terms and Conditions

 

 

We have set out here a copy of the booking contract that we ask you to agree to when booking a holiday with Menorca Private Owners Ltd.

 

To avoid any 'commercial risk' and the worry of dealing with a "Tour Operator or Travel Agent " we arrange your accommodation booking directly with the owner of the property on your behalf.

 

In addition , Menorca Private Owners Ltd  provides an additional  safeguard of 'an alternative accommodation undertaking' if anything goes wrong with the villa owners side of the booking.We also guarantee you  a 100% rental refund of your villa rental if you choose not to accept an alternative, the choice would be yours.

 

We normally request a deposit of £250 per week booked, payable by credit card at the time of booking with the balance payable 10 weeks before the holiday.

 

 

Villa Accommodation Contract

 

Please remember, you are entering into a binding contract governed by the terms and conditions laid out below.

 

Definitions.

 

The Owner The legal owner of the property.

The Booking and Advertising Service Menorca Private Owners Ltd (MPO) the company appointed to represent the group of owners referred to as Menorca Private Owners Ltd.

The Holidaymaker. The person signing the booking form.

 

The Contract

 

The contract of hire is made between the Holidaymaker and the Owner and relates to the accommodation only listed on the final invoice for the time period stated. Please note MPO is not the principal in the contract and only acts as booking and advertising service for the Owner. Full names available on request.

 

Availability

 

The contract of hire is made on the understanding that the Property and its facilities as described by the Owner will be available on the holiday dates that are booked. In the unlikely event that the Property and its facilities become unavailable as a result of matters beyond MPO’s control, MPO will make every effort to offer the Holidaymaker suitable alternative accommodation with a price adjustment where necessary. If this is not available or acceptable to the Holidaymaker, this will entitle the Holidaymaker to a full refund of all monies paid for the accommodation and the booking will be cancelled. The Holidaymaker by accepting an alternative or a refund of monies paid will not, as a result, have any further claim against MPO or the Owner. The period of rental is from 3 pm on the first day to 10 am on the last.

 

Payments

 

A confirmation of the booking will be dispatched when MPO has received from the Holidaymaker, the deposit for the holiday together with the booking form. No contract exists between the Holidaymaker and the Owner until the signed booking form and deposit has been received by MPO and the Holidaymaker has received confirmation of the booking in writing from MPO. Payment of the balance of the total holiday cost is required 10 weeks prior to the start of the holiday. Where full payment has not been received by that date, the booking may be cancelled at MPO's discretion. Full payment for the holiday is required at the time of booking when this is within ten weeks of the start of the holiday.

 

Holiday Cancellation

 

It is a condition of this booking that the Holidaymaker is fully covered by holiday travel insurance, which provides cancellation cover to the value of the booking. MPO should be notified immediately by telephone if the Holidaymaker considers it necessary to cancel the holiday and this should be followed by written confirmation of the cancellation. For cancellation less than 10 weeks prior to departure, the Holidaymaker will remain liable to pay MPO the full cost of the holiday, whether or not the final balance of the holiday cost has been paid at the time of cancellation. Cancellation prior to 10 weeks of departure date results in loss of deposit.

 

Holiday Alterations

 

In exceptional circumstances it may be possible to change the details of the holiday which has been booked, provided MPO is advised at least six weeks before the start of the holiday and on payment of a £50.00 administration charge.

 

Party Numbers.

 

Under no circumstances may more than the maximum number of people stated on the confirmation of booking occupy the property. MPO, the Owner or their agent reserve the right to refuse admittance to the holiday property if this condition is not observed or if, in their opinion and at their sole discretion, the holiday party is unsuitable for the property.

 

Property Details

 

MPO has taken every care to ensure the accuracy of the property descriptions and prices, which are provided by the Owner. All literature is provided in good faith. MPO will notify the Holidaymaker of any changes, as they become known. MPO, the Owner, shall not be liable for any loss, injury or damage of any kind or nature arising from the Holidaymaker's use of the Property and amenities.

 

Holidaymaker’s Responsibilities

 

The Holidaymaker is responsible for paying the total price of the holiday and all extras as shown on the final invoice issued by MPO. The Holidaymaker is also responsible for the property during the period of the holiday booking and expected to take all reasonable care of the property and it’s furniture, fittings & equipment. The Holidaymaker undertakes to leave the property and it’s furniture, fittings, equipment and utensils clean and tidy at the end of the holiday and to advise MPO, and pay for, any damage or breakages (fair wear and tear excluded), or loss of owner’s property.

 

The Holidaymaker agrees not to cause any annoyance or disturbance whilst at the property. The Holidaymaker will allow MPO, the Owner or their agent access to the property at any reasonable time during the period of the holiday. The Holidaymaker is responsible at all times for all luggage and personal belongings, vehicles and their contents and neither MPO, the Owner, can accept any liability for the loss or damage.

 

Breakage/Damage Deposit

 

It is the Holidaymaker’s responsibility to take good care of the property and its contents. A security deposit of £250 or 10% of the accommodation charge whichever is the greater will be required as specified on the holiday invoice and taken by credit card pre authorisation. In the event of the request by the owner for a charge to be taken against this authorisation this will be taken within seven days of the holiday end date.  MPO reserves the right to deduct a £25 service charge where charges to security deposits are made and to deduct costs for damage or loss beyond normal wear and tear.

 

Circumstances that may effect your holiday

 

Neither the Owner nor MPO shall be liable in circumstances amounting to force majeure, or liable for inconvenience, annoyance nuisance or other local disturbance beyond their control. MPO undertakes to help with any problems that arise with the holiday, even where MPO cannot accept responsibility and has no legal obligations to provide assistance.

 

Complaints Proceedure

 

If there are any problems, which appear to be the Owner or MPO's responsibility, the Holidaymaker must follow the following procedure. Contact should be made immediately the Holidaymaker becomes aware of a problem with the Owner or their agent so that the difficulty can be reasonably resolved. It is important to ensure that the Owner or their agent provides the Holidaymaker with a copy of the complaint in writing at the first available opportunity. If for any reason the Holidaymaker cannot contact the Owner or their agent then they must telephone MPO in the UK during business hours. MPO will give the Holidaymaker a reference number of the complaint and MPO will contact the Owner as soon as possible.

 

The Holidaymaker must allow sufficient time for the problem to be reasonably resolved, and please note that this can take a little longer in foreign countries. Any complaints unresolved should be notified in writing by the Holidaymaker to MPO within Seven Days of return from the holiday. MPO undertakes to pursue these claims on behalf of the Holidaymaker but cannot accept any liability arising from such a claim.

 

The Owner or MPO cannot entertain a claim arising out of the complaint unless the above procedure is followed, as the requirements of this procedure have legal force. If the Holidaymaker does not follow this procedure, MPO or the Owner, could rely on that failure, if any subsequent claim is brought against the Owner or MPO.

 

Jurisdiction/ Liability

 

Spanish Law governs this contract, unless both parties agree to the jurisdiction of the English Courts. This contract is limited to the rental value of accommodation only.  However, MPO, the Owner or their agent does not seek to be excluded for negligence.